F.A.Q's

FAQ's

Here is a list of our most frequently asked questions. If you can’t find what you are looking for, please click HERE to contact us

How do you supply your fabric?Most of our fabric is supplied in metres and half metres. The description of individual fabrics will state the measurements including width of the fabric. For any other measurements please send us an email.


How long before I receive my fabric?- We aim to dispatch your order within 1 working day, during busy times and weekends this may be a little longer. We pride ourselves on the speedy processing of all our orders. Our website system will email when your order has been dispatched. Occasionally customs charges are applied to packages sent abroad, these are the responsibility of the customer. Please ensure your order states the correct shipping address.


What are your postal charges? - UK:  Standard Delivery: £2.50 


Do you ship internationally? - Yes we do – If you wish to purchase from Europe or indeed from the rest of the world simply select your order and at checkout click the click and collect option. We will ascertain the cost of exact postage from our local post office and inform you. We will not take payment or dispatch until we have email confirmation from you. 


 Insurance - For orders over £50 we recommend that you insure your parcel – we will also contact you about this before we dispatch.


 How do I pay? - Payments can be made with your credit or debit card securely, or with your PayPal account.


What is your returns policy? - Once fabric is cut we cannot offer returns, if you have any questions before making a purchase, please feel free to email. However for faults, please return within 7 days and a full refund will be given. Please contact us via email to discuss returns before posting.


Do you have a shop that I can visit? - Yes we do! Our shop is open 7 days a week 9.30am – 4.30pm Mon- Sat and 10am-3.30pm Sunday. The Marsh Mill Shopping Village is a beautiful place to visit and although we would love to keep you to ourselves there is a lot to do and see here.

The shop address is:- Grace & Favour, Unit 17 Marsh Mill craft Village. Off Fleetwood Road North. Thornton. FY5 4JZ. Uk (How to find us)


Grace and Favour Sewing & Craft Workshops

What do I need to bring with me? - For some workshops materials and equipment are supplied, others you need to bring materials or you can purchase at the time of your workshop. For our full day workshops, we recommend you bring a packed lunch. We do have tea /coffee facilities, which you are welcome to use. We are close to a Tesco express and there are food outlets and restaurant/pub on site. You will be spoilt for choice! 


Can I bring my own Sewing Machine? - Unfortunately, you are unable to bring your own sewing machines to the workshops, as not all machines have the same features and functions needed for the workshops. For health and safety reasons all equipment also has to be PAT tested before it can be used in our studio. Most of the information given during our workshops is universal and can be applied to the majority of sewing machines but if when you return home, you struggle with your own machine please feel free to email for advice, we are happy to help where we can.


Are your workshops suitable for children? - Grace and Favour we have a special selection of Junior/Teen workshops These workshops are suitable for juniors/teens aged between 8 and 15 years. However, please check the age restrictions in the workshop description before booking your child onto one of these workshops. Unfortunately under 16's are not permitted on any of our adult workshops.


Where do the workshops take place? -The workshops take place in our purpose designed sewing school situated in Marsh Mill Village, Thornton-Cleveleys. Our sewing studio is a beautiful and inspiring creative space. For photographs of our studio and to see workshops in action, please visit our Facebook page.


Booking & Cancellation policy

How do I book? - The easiest way to secure your place on our workshops is to book online.  Browse through the Workshops section and click on those that interest you.  This will take you to the full workshop description where you can select the date of your workshop and add to your basket. You can also call into our shop Grace & Favour Fabrics and pay in person with cash or credit/debit card. Full payment is required at time of booking, unless by prior agreement.


What if I can’t make the workshop?

Cancellation and refund policy - A full, cleared payment is required prior to attending our workshops. If you find yourself unable to attend your booking and it’s more than 14 days in advance, we can offer a full refund or you are of course welcome to transfer to another workshop. If your cancellation is within 14 days of your workshop I’m afraid we are unable to offer a refund, you can however send someone in your place - just advise us of a name change please. If you do wish to rebook you can do so by paying an additional 50% of the workshop value. Please remember that as with many workshops they are full and we often turn people down on this basis - it is not possible therefore to swap dates or cancel with less than 14 days notice unless you or ourselves can fill your space.

If by chance, the workshop is cancelled by Grace and Favour, we will give you as much advance notice as possible. We will offer a credit voucher, transfer your booking to another workshop or issue you with a full refund.

We reserve the right to change a tutor due to any unforeseen circumstances however we will aim to find a replacement tutor where possible.


 Can I buy gift vouchers?

Yes, absolutely. They make a wonderful gift. You can purchase your gift vouchers HERE!